Shipping & Returns

We ship all orders through the US Postal Service, FedEx, and UPS.

We only accept orders from the United States through this website.  However, if you are from Canada or another country, feel free to contact us for a quote on shipping to your country.

Please be sure you're ordering the right item.

  • Returns are accepted only for 30 days after we've shipped your order.
  • Refunds are only available for unused products, in original packaging, in NEW condition. We don't accept returns on books.
  • If we sent the wrong item or it was damaged in shipment, we will replace it at no cost once you've returned the original item. We will provide you with a return shipping label at our expense.

If you return an item for any other reason, you have a choice:  We'll either issue you a store credit for the full amount of your purchase, or a refund less a 15% restocking fee. Return shipping charges will not be refunded.

For custom-made items including Zip Dee chairs, fabric, and carry bags, the restocking fee is 30%, whether you choose a refund or store credit.

    Please contact us at 802-877-2900 extension 1 or via email ( if you have a problem, and we’ll do our best to help!  Please don't ship a return until you've communicated with us.

    Privacy Policy

    Our policy is to protect your privacy. We do not share our mailing list, email addresses, or phone numbers collected from our customers with any outside parties. When you order, you may opt-in to our mailing list, which will bring you occasional news about specials and new products.  You can un-subscribe from the mailing list at any time.

    Your credit card information is transmitted securely and, after processing, deleted. We don’t retain your credit card information for any reason. That’s why if you want to place another order we have to ask you for your credit card info again.

    Contacting Us

    Click here for contact information

    Our mail address and phone number are:

    Airstream Life
    2410 N Huachuca Dr
    Tucson AZ 85745

    802-877-2900 x1