WHO DO I CONTACT IF I HAVE A PROBLEM WITH MY ORDER?
1-802-877-2900 or email@example.com. We answer calls Mon-Fri from 9AM-3PM Arizona time (Mountain Standard).
You can reach us faster by email or Live Chat, both of which we check Mon-Sat throughout the day.
WHERE WILL MY PRODUCTS BE SHIPPED FROM?
All of our products ship from the Airstream Life Store fulfillment warehouse in sunny Tucson, Arizona. We are located a half mile west of I-10 off the Grant Road exit.
HOW QUICKLY DO YOU SHIP?
All in-stock orders are shipped within 1-2 business days from the day your order is placed.
WHICH SHIPPING CARRIERS DO YOU USE?
We use UPS, FedEx, and the United States Postal Service. We choose the carrier that offers the best shipping rate based on your package size and geography.
DO YOU HAVE A RETAIL STORE I CAN VISIT OR PICK UP MY ORDER?
Yes, in Tucson, Arizona. We're located only a half mile off I-10 at the Grant Road exit: 2410 N. Huachuca Drive, Tucson, AZ 85745. Someone is typically here Mon-Fri, 9AM-3PM but we appreciate a call (1-802-877-2900) or email to let us know you're coming.
WILL I BE NOTIFIED WHEN MY ORDER SHIPS?
When placing your order, you have the option of being notified by text or email. Provide your cell phone number or email address to be updated about when your order has shipped, and its delivery status.
CAN I CANCEL MY ORDER?
You can cancel your order before it's been shipped. Just send us a note on Live Chat (you'll find the Chat button on the bottom of our home page) or email us: firstname.lastname@example.org.
After our team has shipped your order it cannot be canceled.
MY DELIVERY WAS STOLEN FROM MY HOME/SHIPPING ADDRESS. WHAT ARE MY OPTIONS?
We understand how frustrating and disappointing this can be. If our system has notified you that the shipment was delivered by the carrier, you must contact the carrier to resolve the issue and/or file a claim.
WHEN WILL MY ITEMS ARRIVE?
Delivery times vary based on your geographic proximity to Tucson, Arizona and the shipping carrier, but typically our customers receive their orders in 4-7 business days from the date their package was shipped.
If you need your order faster, please contact us for delivery options.
WILL MY ITEMS BE SENT IN ONE PACKAGE?
Most of the time, we can ship everything in one package. Occasionally, for logistical reasons or due to the size and weight of certain items, items will be sent in separate packages. If that happens, you'll receive tracking numbers for each package.
DO YOU SHIP TO CANADA?
Yes, but Canadian customers cannot place their orders through our website.
The ordering process is as follows:
- Email email@example.com or call 1-802-877-2900 provide your address and the products you wish to purchase
- We'll send you a quote/invoice for the shipping costs
- Once you approve the shipping costs, we'll contact you and take your credit card over the phone, then ship your items